About Belrion
Customer Service
My order
Delivery
Payment Options
Paypal
E-checks
Selling to Belrion.com
Security
General
About Belrion
What does Belrion do?
Belrion.com offers an array of on-line services ranging
from trading of virtual game currency to selling of virtual
game items. Over the years, we have been dealing with a
series of popular on-line games like EverQuest, World of
WarCraft , Final Fantasy and others.
What is Belrion all about?
Our ultimate objective is to Benefit our fellow on line
game enthusiasts by being Efficient in transaction, Lucid
and user friendly, Reliable, Interactive, Outclassing the
rest and a Nexus to the future of gaming.
Customer Service
Live Help
Belrion is committed to provide maximum customer satisfaction
by providing a 24 by 7 on line help chat system to ensure
all your queries being answered at the soonest instant.
What should I do if Live help is not available?
Much as we set the highest priority for all our valued customers,
instances where internet connections are temporally down
or our systems might be facing some technical faults and
disturbances are inevitable. In event of such situation,
please do contact us via email at sales@belrion.com and we will revert back to
you shortly.
Live help is on , but no one seems to be answering.
Under such situation, we urge you to hold your cool and
be a little more patient with us. Our customer service representative
may be temporally away from their work station or either
that, we may be experiencing high traffic volume on our
live help system.
My order
How can I track my order status?
The fastest and easiest way is to register as a free member with us. Registration
is simple and fast. Being a member you will be able to track your order status instantly and it's
24/7. Alternatively, you can track your order status by simply clicking on our Live Help.
What happens if I entered a wrong Character name
or selected the Wrong server?
Under such instances, there is no call for Panic. Simply
log on to our website and contact any of our customer representatives
In order to expedite the process, please furnish us with
your actual desired Character name, Server name and followed
by your Paypal address. We will then rectify the error and
will execute delivery according to the new information provided
by you.
Delivery
How is delivery being executed?
Upon completion of your desired order and payment, an email will be sent to
you regarding the delivery procedure. Do contact our Live Help if you do not
receive the email on delivery procedure after 15 minutes. In cases where we
fail to make any contact with you, an email will be sent to the email address
provided by you. You may contact our live help or send us a reply via email at
sales@belrion.com
How long do I have to wait for your delivery?
Delivery varies for difference games. Do check with our Live Help for the eta.
I have been waiting in the game and it's been more
than half an hour, what should I do?
If you have been waiting for us a long time in the game,
please do check your contact mail box/junk folder to see if we sent
you an email. If there is nothing in your mail box/junk folder, please
contact us via our live help system to speak to one of our
customer representatives.
What are the possible reasons for delay?
There are various possibilities such as Technical errors
like internet down time and incorrect or insufficient information
provided. Therefore, it is very important that you furnish
us with a valid email address for us to contact you.
To which location is the delivery done?
Kindly refer to the email we sent you for order pick up procedure.
You have stopped talking to me in the game during
a delivery, what went wrong ?
We may be disconnected due to technical reasons half way
through the transaction. No worries at all, we will contact
you soon as we get online again. There is also an indicator
on our website reflecting our on-line status and you will
know if we are online or being disconnected.
It's Urgent and I need my stuff now
So long as we are online, we will deliver to you by the
soonest means, but if it’s a “life” threatening
situation and you cannot wait, please feel free to contact
our customer representative even before you make your payment
so that we can ensure we have sufficient stocks to tide
you through.
Payment Options
What Forms of Payment do we accept?
We mainly accept payment through a valid Paypal account
either by VISA or Checking account with CONFIRMED shipping
address. We will not execute delivery if we do not receive
your confirm shipping address.
Note: For larger orders, we may require Western Union as
a payment mode. Please do contact us via our live help chat
system to enquire in how to send us your payment through
Western Union.
How long does it take for my payment made via Paypal to
be processed?
If you are using Credit Card/ Paypal account, the process is almost
immediate. Upon receiving your payment, an email will be sent to you
on the delivery procedure.
If you are using E-Check, the process will take up to 3-4 business days due
to clearance process.
Paypal
What is PayPal and how does it work?
Paypal is an online payment system that facilitates the
transfer of money from one bank account to another. After
signing up for an account at www.paypal.com and proceeding
through their easy verification process, you may send money
to your Paypal account from your bank account and begin
to use to make purchases online from websites. Paypal is
one of the most widely accepted electronic payment services
used today to reliably, instantly and safely move money
between accounts worldwide.
How do I open an account in Paypal?
To open an account in Paypal, simply visit www.paypal.com.
From there you can click on the 'sign up' button and follow
the registration process. Paypal has a user friendly system
to help new users create their accounts.
How do I verify my Paypal account?
The Paypal verification system is quite simple and easy.
Once you have created your Paypal account, you have the
option to acquire verified status by completing a process
through your bank. After logging into your Paypal account,
click the option that says verify my account, and Paypal
will give instructions on what to do next. Paypal will make
two small deposits into the bank account attached to your
Paypal account and they will request that you verify exactly
the amounts that they have deposited. After checking your
bank records, simply enter the deposit amounts into the
Paypal query page and your account will then attain verified
status.
My shipping address is not confirmed. How can I
confirm my shipping address?
Go to www.Paypal.com and click on help, use keyword "Confirm
Shipping address" in the help search box.
I forgot to include my Confirmed shipping address.
What Should I do?
Please visit www.Paypal.com and log into the same Paypal
account that you placed your order from. Click on the "Send
money" tab and input the necessary information followed
by clicking on the "Continue" button and look
under shipping information. Leave the "Ship to"
information as default.
Why is my shipping address unconfirmed?
PayPal uses an Automated Verification System to verify credit
card billing addresses that are entered on the system. An
address is confirmed if it is associated with a credit card
or can be independently verified by PayPal. Gift Addresses
and addresses associated with a Switch or Solo debit card
cannot be confirmed. Currently, our system cannot verify
most non-U.S. credit card billing addresses.
These types of security measures are unfortunately necessary
in an online environment where it is difficult to check
someone's identity. In the physical world, sellers can check
someone's credit card and driver's license. In the online
world, where simple and effective identification tools do
not yet exist, we have to take different precautions. We
believe that these safety precautions are in the interest
of all our members.
How do I find out more about Paypal?
There is a lot to learn about how Paypal operates, so they
have created a useful help tool to answer any questions
about the payment system. You may read more about Paypal
here.
E-checks
What is a pending e-check, and why do I need to
wait for it to clear?
A pending e-check is a type of payment option available
with Paypal. A pending e-check is just like writing a normal
check, except electronically. Just like normal checks, pending
e-checks take a few days to clear while Paypal verifies
the funds are present within the senders account. Once the
check has cleared, the money is transferred to Belrion.com
account and then delivery can take place immediately thereafter.
How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified
account without sufficient balance in the Paypal account
to cover the cost of the order. Paypal must contact the
bank and verify that the funds are present, thus the cause
of the 3 to 4 day delay. To avoid sending an e-check, first
complete the verification process for your account, and
then make sure the funds are present in Paypal before you
place an order. To confirm your payment type, just before
placing the order you will see a blue hyperlink that reads:
"choose more funding options". By clicking this
link you may determine which option is currently selected
for your payment, and what payment options your account
supports.
I've sent an e-check, but I did not mean to. How do I cancel
it?
If you have mistakenly sent a pending e-check, you may log
onto our Live Help to request for a cancellation. If you
wish to receive an instant delivery, you may place the order
with a valid credit card. Our live chat representatives
can guide you through this process and will answer any questions
you might have.
Selling to Belrion.com
How do I sell credits to you?
You may check out our Sell section at
www.belrion.com/en/sell.htm
for the procedures and latest Buy-In Price. Payment will be made via Paypal (preferred) within the next 1-2 hours
after we received the credits from you.
Security
Is this business safe or legal?
Belrion.com has been in the virtual trade industry for years.
Over the years, we have achieved a proven sales track record
and established a loyal customer base. We are well known
for our quick response, game variety and most importantly,
our pricing has been very competitive compared to our worthy
competitors. Our business mainly involves trading which
implies, we buy from gamers who are willing to sell their
excess virtual currency or item and we sell to interested
buyers at a marginal profit. Under the circumstances of
an individual seller who is willing to sell us at a quoted
price. We will then resell it to an individual buyer who
is interested in the item or the virtual currency by no
means undermining any party's interest.
Why should I trust you by sending you the money
first?
We are Paypal verified and have achieved a Paypal community
rating over 20,000+, which means that over 20,000+ unique
verified Paypal customers have ordered from Belrion.com
and received their delivery with no complaints whatsoever,
not to mention the thousands of unverified people.
How to protect from imposters?
It is always safer to deal with a well known trader and
seller like us at Belrion.com. To be fair, it is also part
of your own responsibility to stay alert when conducting
any purchase on the internet by making sure you are paying
to the correct party. When in doubt, please do not hesitate
to contact us via email or our live help chat system where
our customer representative will tend to you personally.
We have also designed verifying procedures to enable our
customers to counter check with us to ensure a smooth and
safe transaction.
I'm worried about the privacy of my details?
Client confidentiality is our top priority. Our company
has imposed very strict rules with regards to disclosing
or selling of any client information whatsoever. Offenders
will be charged and prosecuted in court for breaching of
trust.
General
Do you offer power-leveling services?
We do provide Power Leveling at a very competitive rate.
Why does the price of currency changes all the time?
Just like any business, virtual business is also subjected
to forces of demand and supply in the market. We have to
make price adjustments in order to stay competitive and
most importantly, we always aim to make our pricing affordable
and attractive to all our valued customers like you.
Is Belrion.com affiliated with any game companies?
Belrion.com is functioning as an individual website that deals
with virtual trading.
